In compliance with Article 18 of the Law 144/2105, in case of dispute consumption, the consumer can use the European platform Dispute Resolution in Line, available at http://ec.europa.eu/consumers/odr or the following alternative resolution entities of consumer disputes: In case of consumer dispute, the consumer may resort to the European Online Dispute Resolution, available in http://ec.europa.eu/consumers/odr or the following dispute resolution bodies:
- CNIACC - National Information and Arbitration Centre for Consumer Disputes
Phone: (+351) 213 847 484
E-mail: cniacc@unl.pt - Algarve Information, Mediation and Arbitration Centre for Consumer Disputes
Phone: (+351) 289 823 135
E-mail: cimaal@mail.telepac.pt - Coimbra District Arbitration Centre for Consumer Disputes
Phone: (+351) 239 821 690/289
E-mail: geral@centrodearbitragemdecoimbra.com - Lisbon Arbitration Centre for Consumer Disputes
Phone: (+351) 218 807 000 / 218807030
E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt - Porto Consumer Information and Arbitration Centre
Phone: (+351) 225 508 349 / 225 029 791
E-mail: cicap@mail.telepac.pt - Vale do Ave Arbitration Centre for Consumer Disputes / Court of Arbitration
Phone: (+351) 253 422 410
E-mail: triave@gmail.com - CIAB - Information, Mediation and Arbitration Centre for Consumer Disputes (Consumer Court of Arbitration)
Phone: (+351) 253 617 604
E-mail: geral@ciab.pt - Autonomous Region of Madeira Arbitration Centre for Consumer Disputes
Address: Rua Direita, 27 - 1º Andar, 9050-405 Funchal
E-mail: centroarbitragem.sras@gov-madeira.pt
For more info, please visit the Consumer Portal in www.consumidor.pt
