Load is a company registered with the Portuguese Companies Registry under no. PT510094880 having its registered office and operations  at Avenida Dr. Lourenço Peixinho, 96D 4th floor, 3800-159 Aveiro, Portugal, with a share capital of 9.615,00€. Load is the data controller responsible for the processing of your personal data on this Website, hereafter implied in every reference to “we”, “us”, “our” and “Load”.

Reference in this Privacy Notice to “personal data”, “personal information” or “personally identifiable information” (PII) consists of any information that identifies or could reasonably be used to identify a living individual, either on its own or combined with further information. In addition to this Privacy Notice, please be sure to take our Terms and Conditions into consideration, as well as our Cookies Policy, which explains the use of cookies and other web tracking devices used in our Websites. Together, these documents set out the basis on which any personal data will be processed by Load and related services.

Please read this Privacy Notice carefully to understand our practices with respect to personal data.

1. What personal information do we collect from you?

We will sometimes use third party analytical companies to help us gather this personal information in order to find new potential entities and analyze their behavior on our websites. The subsequent section clarifies this procedure.

2. What do we do with your personal information?

2.1 Personal data.

The personal data you provide is collected, stored and managed in order to enable the connection with all users. This includes:

2.1.1 Providing you with an optimized service across the different devices and platforms.
2.1.2 Restrain customers from attempting to use our services from a restricted territory.
2.1.3 To ensure that you are complying with our Terms & Conditions when you use our services and taking any necessary action if you do not proceed accordingly.
2.1.4 To provide you with any customer support.

2.2 Personal data mandatory for our legitimate interests.

In order to make our services work efficiently in a secure way, we need to use your personal data. We have a legitimate interest in handling your PII in the best way possible and we do not believe that this storage and usage of information will be of a particular concern to you. For disclosure purposes, your data will be necessary to provide and improve our services, including the protection of your account, assure technical support, help you find suitable content and enable the features of your personal page on our website. The above-mentioned operations solely prevail until those interests are overridden by your own or by fundamental rights and freedoms that require protection of personal data.

2.3 Personal data with your consent

If you provided your consent we will collect, store and use your email address, as well as data related to how you benefit from our services. We proceed this way in order to get in contact with you, help you take the most out of our services and periodically send you a newsletter with our latest news and updates.

You can opt-out at any point by clicking “unsubscribe” in any of our email communications, which means you will no longer receive newsletters or other marketing messages. It must be highlighted, however, that unsubscribing may translate into adverse consequences, particularly, the suppression of certain services.

3. Anonymous Data

We will also collect anonymous details about visitors for the purpose of creating aggregate statistics, which means that no single individual will be identifiable while we operate with this type of information.

4. Personal Data

4.1 How We Share Your Personal Data

We may share your personal data inside the Load organization, in order to connect with new potential entities.

4.2 How We Transfer Your Personal Data

We store your personal information in the European Economic Area (EEA) which entails both we and our affiliated entities must ensure, at least, a level of data protection as rigorous as the one mandated by the EEA. When we transfer your PII, we will do this in accordance with applicable data protection laws and will take appropriate safeguards to ensure its integrity and protection. If you use our website, personal information may be shared among our affiliates (both inside and outside the European Economic Area), all of them under the aforementioned policy, including (but not limited to) sub-contractors and third parties involved in providing services.

4.3 How We Keep Your Personal Data Secure

In accordance to our internal security procedures, we will take appropriate technical and organizational measures to hinder unauthorized or unlawful processing of your personal information and to prevent it from being accidentally destroyed or damaged.

5. Your Rights Regarding Personal Data

5.1 Right to access

You have the right to access to any personal information we hold about you. You have the right to request each of the following: a copy of your personal information, a clarification about how and why that information is being handled within the organization, and details on how the security measurements are in place whenever we transfer your personal data outside the European Economic Area.

5.2 Right to Rectification

You have the right to revise, with undue delay, the validity of your personal information. You also have the right to have your incomplete personal data completed, including means of providing a supplementary statement.

5.3 Right to erasure

You have the right to demand that we delete any personal information we hold about you in specific circumstances, namely:

5.3.1 The personal data is no longer necessary in relation to the purposes for which it was collected or processed;
5.3.2 You withdraw the consent on which the processing is based;
5.3.3 You object to the processing and there are no overriding legitimate grounds for the processing;
5.3.4 The personal information has been unlawfully processed;
5.3.5 The personal data has to be erased for compliance with legal obligation in the Union or Member State law;

5.4 Right to restriction of processing

You have the right to ask us to restrain the way we manage your personal information in the circumstances described below:

5.4.1 You contest the veracity and precision of the personal data;
5.4.2 The processing of the personal information is unlawful but you oppose its erasure and ask for use restrictions instead;
5.4.3 Your personal data is no longer needed for the purposes of our operations;
5.4.4 You have objected to the processing;

5.5 Right to data portability

You have the right to request that we share your PII with a third party provider of services, as long as you guarantee the following:

5.5.1 The processing is based on consent or a contract;
5.5.2 The processing is carried out by automated means;

5.6 Right to object

You have the right to object even if the processing of personal information is based on legitimate interests or public interests.

5.7 Right to complaint

You have the right to submit a complaint to the supervisory authorities regarding the processing of your personal data. In Portugal, the respective competent authority is Comissão Nacional de Proteção de Dados (CNPD).

6. Children's Privacy

The general use of our website is appropriate for all ages.

7. External Links

Our website contains links to other websites, including from partner companies. Those websites comply with the respective privacy practices, for which we do not take responsibility or liability. Please review those policies before submitting any personal data.

8. Privacy Updates

This Privacy Policy was updated in December 2020. We reserve the right to periodically amend this Privacy Policy to reflect changing legal requirements or processing practices. Such changes will be posted on this website and will be effective upon posting. All of the previously mentioned requests and any questions or comments concerning the present policy, issues detected, or our handling of your personally identifiable information should be addressed to