Last Updated: March 12, 2026

LOAD is a company registered with the Portuguese Companies Registry under no. PT510094880, with its registered office at Avenida Dr. Lourenço Peixinho, 96D, 4th floor, 3800-159 Aveiro, Portugal. LOAD is the data controller responsible for processing your personal data on this Website, hereafter referred to as “we”, “us”, “our”, and “LOAD”.

Please read this Privacy Notice carefully to understand our practices regarding your personal data.

1. What personal information do we collect?

We collect information through our website forms to respond to your requests and manage recruitment:

• Contact & Budget Requests: Name, email, phone number, and (optionally) company and job title.
• Recruitment: Name, email, phone number, LinkedIn profile, and Curriculum Vitae (CV).
• Technical Data: We automatically collect data via cookies (IP address, browser type, and navigation patterns). Please refer to our Cookies Policy.

2. How do we use your personal information?

• To provide our services: We use your data to respond to inquiries, send budget proposals, and provide customer support.
• Recruitment: We process data submitted via the "Jobs" form or sent to jobs@load.digital to evaluate your candidacy for open positions.
• Marketing & Analytics: Based on your consent (via Cookie settings), we use tools like Meta Pixel, LinkedIn Insight Tag, and Google Ads to analyze website traffic and improve our advertising relevance.
• Compliance & Security: To ensure compliance with our Terms & Conditions and protect our website from fraudulent activities.

3. Data Storage and Retention

We store your personal information securely using Google Drive services. We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, typically for a period of 5 years, or as required by Portuguese legal and tax obligations.

4. International Data Transfers

Because we use services like Google, Meta, and LinkedIn, your data may be transferred to and processed in countries outside the European Economic Area (EEA), such as the United States. To ensure your data remains protected, these transfers are conducted under the EU-U.S. Data Privacy Framework or through Standard Contractual Clauses (SCCs) approved by the European Commission.

5. Data Sharing

We do not sell your personal data. We only share your information with:

• Internal LOAD departments involved in project management or recruitment.
• Service providers (sub-processors) who assist in our operations (e.g., cloud storage, analytics).

6. Your Rights

Under the GDPR, you have the right to:

• Access, update, or delete the information we have on you.
• Object to the processing of your data based on legitimate interests.
• Data Portability: Request a copy of your data in a structured format.
• Withdraw Consent: At any time, where processing is based on consent.

To exercise any of these rights, please contact us at info@load.digital.

7. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children.

8. Contact Us

If you have any questions or wish to file a complaint, please contact us at info@load.digital. You also have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD – Comissão Nacional de Proteção de Dados).