There is almost no point in saying that we are living in the age of digital services and digital transformation/revolution, right? Luckily for us and all of our clients, the concept behind digital services is pretty simple at Load: we take every single thing we produce and combine it all into a digital service or product, following all customer’s requirements.

Suddenly, it might look like a very abstract concept, but let us enlighten you by showing you our simplified flow, in major digital blocks, that represent our behind-the-scenes.

As expected, our customers are always challenging us to provide more value through the digital products we end up delivering. In order to help them analyze and produce a product that they want to launch into the market in most cases, we will go through all the major blocks represented above. This way, our customers will get customized communication/attention with proactive and preventive actions that will benefit their final solution.
To be more precise, there is no specific or strict order when applying those blocks into our development strategy because the whole process can and, very likely, will suffer changes according to the customer’s needs. To make it easier to understand, we are going to share what is usually addressed in each block, when creating a digital product.

The UX/UI block is where the creative part comes in because each case is different and must be handled as such, according to the customer’s expectations. At times,  this block is where we identify that the initially expected result is not necessarily what the end-user needs, so there are some steps that we follow religiously  such as: 

  • Stakeholders Interviews;
  • End-Users Interviews;
  • User Needs Validation;
  • Product & Design Research;
  • Design (wireframes; mockups; interactive mockups);
  • UX validation.

You may get familiar with all our working methodology here.

In the Frontend block, we need to understand if the product will have user interfaces with which the end-user will have contact. Here we are talking about user interfaces as: 

  • Mobile applications – if it is a native or a hybrid application; 
  • Web applications – if it is  something built from scratch or from a web framework;
  • Augmented Reality applications; 
  • Virtual Reality applications – here it is also crucial  to define the headset involved (eg: HTC Vive or Oculus Rift);
  • Decentralized applications (also known as Dapps). (We will talk a bit more in detail about those in the near future.)

In the Backend block, the need focuses on understanding the intention of the handling and processing of all the information that will support the product. By saying this, we need to analyze if one or more of the below scenarios can be applied: 

  • Blockchain: development of smart contracts and tokens (FT or NFT) – (We will talk a bit more in detail about those in the near future.);
  • Development of APIs based on frameworks or from scratch;
  • Using Headless CMS or Traditional CMS;
  • Artificial Intelligence:
    • Developing services for handling repetitive tasks – Robotic Process Automation (RPA);
    • Machine learning algorithms;
    • Development of bot services.

In the Infrastructure block, we analyze where the solution will run and operate. After all, without this major step, there will not be a way to have our digital product or service available and ready to be used. Thus, in our Use Cases, we analyze if the customer already has an infrastructure that can support the solution or name the benefits of each available option that we have to make it clear what will fit the best to the context. 

  • Blockchain (Protocol and Network);
  • Bare Metal (Dedicated Servers);
  • Cloud (AWS or other).

In the Quality Assurance block, we apply different metrics to measure and assure the quality of the delivery, from the pre-development phase until the product is in production. To make it possible, we apply and go through all the steps that we name below:

  • Code Quality & Analysis;
  • Automation testing & Manual testing;
  • Continuous Deployment processes;
  • Software Monitoring processes;
  • Disaster & Recovery processes;

The Data Storage & Management block is the water to one’s mill. The concept around data is that data is everything and everything is data – this means that we need to be extra careful and wise when handling this specific block. In our point of view, we should always understand if the customer already has some sources that allow us to create a better product. Even if the sources are not used at the end, they might be useful to help us understand some practices and define starting points for what we want to achieve in the end. Here we may face a huge amount of data (Big Data), stored and handled against the backend services that will extract the valuable info to be used later on. Our customers should have in mind that all information that can be shared will be useful at times. We also have to look for datasets that may be used to help our algorithms to learn faster and better. In addition,  we also analyze if the data comes from IoT sensors and we try to understand how to get it. Besides all that, we need to understand how the data will be used by the product and how the customer needs to analyze it and access it. Most of the data or even all data can be stored, but most likely we will need to handle, process, and maturate it in order to be applied to the product.


In 2021, it is not enough to “just” deliver a product with the customer requirements anymore. We have to engage the experience of the ongoing progress of the product. As for us, at LOAD, we scrutinize every single step on the way, to guarantee that all customer demands are fulfilled and that, above all, we are proud and sure of the product we are delivering to our customers. Our job is to predict and prevent possible issues, assuring our customers that they will receive a fully trustworthy product ready to launch.

By having LOADers by your side taking care of all of the idealized digital products, you get : 

  • Less complexity;
  • More scalability;
  • More centralized expertise;
  • Achieve more with less effort.

In our hands, your future digital product is safe.

Davide Ricardo