AOF, a construction company that specializes in monument rehabilitation for over 50 years, requested LOAD to create a digital solution that addressed the management and monitoring operations at all times and levels. The goal was to supervise and support all ongoing projects, from human resources to materials.
Under those requirements, our goal was to help AOF to manage those projects at a distance, due to the pandemic circumstances we still live in nowadays.
As an immediate response, we thought about several digital products we could deliver. We had to understand why AOF didn’t succeed in its goals so far. Time is valuable and perhaps one of the most critical resources they have in their business. Therefore, LOAD began by gathering AOF’s main business elements, in order to be able to bring to the table the best questions and not only the obvious answers.
After the first approach, we identified that due to rehabilitation and architecture specialties associated effort, there was a lot of personnel to handle, not only in operations but also at the management level. We were able to understand what were the main problems and risks involved in this project. Consequently, we tackled this issue using a particular process that helped us to organize and align the whole information, which is the user stories process documentation. Before we started to design these User Stories we already knew what should be the digital solution that would match AOF’s expectations.
Currently, a digital product that answers to all AOF users’ needs is a Mobile Application for field operations and a desktop version for Managing Levels. Additionally, and without extra costs, we came out to address the development using Progressive Web Apps (PWA), which meant significant cost reductions for our client.