AI or artificial intelligence is exactly what the words say: it is intelligence displayed by machines/computers or computer-controlled robots. It mimics human intelligence in terms of the ability to learn from past patterns/situations, solve problems, and reason, although its goal is also to suppress it and become more efficient and reliable in the long run, based on its subcategories such as machine learning.
With this technology, companies can manage operational tasks, from the simplest to the most complex, optimizing processes, time and money.
For example, AI can make a medical diagnosis much faster and error-free than before, or enable voice and handwriting recognition like Siri or Alexa.